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Morning check-in with smartphone camera: Help and Tips

Updated over a month ago

Here are some tips and tricks for free app users to help you measure your heart rate successfully using your smartphone camera in the Morning Check-in:

Choosing the right camera lens

Before the measurement starts, you will see the image from the relevant camera on your phone's screen. If the image is bright red, you are good to go. If the screen shows your surroundings, your finger is on the wrong camera.

This may take trial and error, especially if your phone has multiple cameras. Try putting your finger on each camera one by one until you see a red circle.

Ensure good ambient light

Make sure there's plenty of ambient light around you to get the best quality reading.

Warming your fingers

If your fingers are too cold, the blood flow in your fingertips may be reduced. We recommend warming your fingers before measuring to get the best quality reading.

Staying still

Moving around while measuring reduces the quality of the reading. This is because our algorithm interprets movement as changes in your heartbeat, which can cause confusion. We recommend staying as still as possible while measuring.

Using gentle pressure

Try to place your finger lightly on the camera lens for the most reliable readings.

Need more help?

We have not been able to test Visible with every smartphone (there are thousands of them!). Therefore, even if you follow the advice above, you may still experience issues. If that happens, you can chat with us here, and we will do our best to help.

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