What should I do if my Verity Sense won’t connect?
If your Verity Sense won't connect, we recommend first checking:
Your smartphone's Bluetooth is turned on
Your Visible app has Bluetooth permissions. You can confirm this by going to your phone settings, finding the Visible app permissions, and ensuring Bluetooth is permitted.
Your Verity Sense is not connected to any other device or platform, for example, the Polar Flow app. If you do have the Polar Flow app, we recommend uninstalling it to see if that helps.
If you're still unable to connect your Verity Sense, try disconnecting in the Visible app, closing the app, and then reconnecting as follows:
Disconnect your device from Visible by tapping the 'band' icon at the top right corner of the Today tab and then tapping 'Unpair device'.
For iPhone users: Force close the Visible app.
Swipe up from the bottom edge (Face ID) or double-click the home button.
Swipe left or right through the app preview screens to find the Visible app.
Swipe up on the app's preview to close it
For Android users: Force stop the Visible app.
Go to System Settings > Applications > Visible and press Force Stop
Wait a few seconds and press Open to come back to the app.
Reconnect your Verity Sense by opening the Visible app and tapping 'Pair your band' on the Today page.
What should I do if the Vierty Sense disconnects?
If your Verity Sense disconnects:
Check that the Verity Sense is turned on and Bluetooth is turned on on your phone.
Force quitting Visible and restarting the app may trigger your band to reconnect.
If you are still unable to connect your band, you can also:
Make sure the permissions in your phone's Settings allow Bluetooth to work 'always' for Visible.
For Android users: Ensure that your settings allow Visible to run in the background. To do this, follow the instructions here.
For iPhone users: Go to your iPhone's Settings> Bluetooth, tap (i) next to your Polar Sense and then 'Forget device'. Then reconnect the device within the Visible app.
How can I maintain a good connection between the Verity Sense and my smartphone?
Keep Visible running in the background at all times to allow the data from your Verity Sense to sync with the Visible app continuously.
Ensure your Verity Sense is not connected to any other apps or devices, such as Polar Flow or a second mobile device or tablet.
Keep your device within range of your phone, where possible.
What should I do if I notice gaps in my Heart Rate data?
If you notice any gaps in your Heart Rate data you can force a refresh of the data:
Open the Heart Rate screen.
Tap and hold underneath where it says +Tag activity or under your activity tags for that day and drag downwards until a tick appears.
You can always refresh your data as part of your 'Evening check-in' routine to ensure a full day of data.