Overview

Sync data continuously by keeping your phone nearby and the Visible app open and running in the background.
Avoid pairing conflicts by connecting your Polar Verity Sense only to the Visible app.
When troubleshooting, start by checking the basics: make sure your phone’s Bluetooth is on, app permissions are enabled, and your band is charged.
If your band won’t connect or keeps disconnecting, follow our step-by-step troubleshooting guide.

How to keep a strong connection between the band and smartphone

To keep your Polar Verity Sense connected and syncing smoothly with your smartphone, follow these tips:

Leave the Visible app open and running in the background. This helps data sync continuously.
Keep your phone nearby to stay connected. Obstacles such as walls can significantly reduce the band's Bluetooth range.
Connect your Polar Verity Sense only to the Visible app. This helps avoid pairing conflicts.
Make sure both the Visible app and your band’s firmware are up to date for the best performance.
For Android users: Make sure your battery settings allow Visible to run in the background without restrictions.

Connectivity troubleshooting

If your Polar Verity Sense won't connect, has disconnected, or is having trouble staying connected to the Visible app, please follow the steps below in order, working through each section before moving on to the next.

Step 1: Quick troubleshooting basics

If you have any connectivity issues between your band and phone, always start with these checks before troubleshooting further:

Your phone’s Bluetooth is turned on.
The band is turned on and well-charged (battery level above 10%).
The Visible app is open, and your band is close to your phone (walls can reduce range).
Your band is not connected to any other device or app, such as the Polar Flow app, or to another mobile device or tablet. If you do use the Polar Flow app, try uninstalling it while using Visible to see if that helps.
The Visible app has Bluetooth permissions enabled in your phone's settings.
For Android users: Your battery optimization settings allow Visible to run with fewer limits in the background.

How to check your Visible app Bluetooth permissions?

You can confirm whether Bluetooth permissions are enabled for Visible in your phone's Settings.

For iPhone users:

Open your phone's Settings.
Tap Apps, then find and tap Visible.
Make sure Bluetooth is toggled on.

For Android users:

Open your phone's Settings.
Tap Apps, then find and tap Visible.
Tap Permissions. Make sure Nearby devices or Bluetooth is set to Allow.
If your phone is running Android 10 or 11, also make sure Location is set to Allow all the time.

The steps may look a little different depending on your Android device.

How to check your Android battery optimization settings

To check that your battery optimization settings allow Visible to run with fewer limits in the background:

Open your phone's Settings
Tap Apps and then Visible
Find and tap into Battery or Battery Saver
Depending on your device, select Unrestricted, No restrictions, or make sure battery optimization is turned off.

Step 2: Refresh the connection

If the quick troubleshooting checks haven't resolved your connectivity issue, try refreshing the Bluetooth connection and restarting your band as follows:

1. Disconnect your band from the Visible app

Tap the band icon in the top right corner of the Today page.
Then tap Unpair band to disconnect.

2. Force stop the Visible app

For iPhone users: Force close the Visible app.
1. Swipe up from the bottom edge (Face ID) or double-click the home button.
2. Swipe left or right through the app preview screens to find the Visible app.
3. Swipe up on the app's preview to close it
For Android users: Force stop the Visible app.
1. Go to System Settings → Applications → Visible and press Force Stop

3. Forget your Polar Verity Sense from Bluetooth settings

iPhone users:
1. Open your phone's Settings.
2. Tap Bluetooth.
3. Tap the (i) icon next to Polar Sense.
4. Tap Forget This Device.

The iPhone Bluetooth Settings show the Polar Sense is connected via Bluetooth

Android users:
1. Open your phone's Settings.
2. Tap Connections or Connected devices → Connection preferences, depending on your device.
3. Tap Bluetooth.
4. Tap the Settings icon next to Polar Sense.
5. Tap Forget This Device.

4. Turn your Polar Verity Sense off and on

Using the button on the side of the sensor, power your Polar Verity Sense band off.
Wait a few seconds, then power it back on. The lights should turn back on.

5. Reconnect your band in the Visible app

Re-open the Visible app. Wait about 10-20 seconds for the app to reconnect with the band.
Tap Pair your band on the Today page.
Select your Polar Verity Sense to reconnect.

Need more help?

Please reach out to our Member Support team via the in-app messenger. You can find this on the Profile page.

Common questions

What should I do if I notice gaps in my Heart Rate data?

If you notice any gaps in your heart rate data, you can force a refresh of the data:

Go to the Heart Rate screen.
Tap and hold under +Tag activity or your activity tags.
Drag downwards until a loading circle appears.

A good habit to have is to refresh your data at the end of the day, after your Evening check-in, to ensure a full day of data.

How can I check for Visible app updates?

To check for Visible app updates, go to the App Store or Play Store on your phone and tap Update if available. Keeping your app updated ensures you'll always have the latest features and improvements.

How can I check for band firmware updates?

Firmware updates often include performance improvements or bug fixes, all designed to improve the quality of your experience. To check if a new band firmware version is available: