Is the Polar Verity Sense waterproof?
Yes, the Verity Sense band can be safely worn while showering, bathing and swimming. The sensor is completely waterproof. However, if the sensor is exposed to saltwater, it's important to clean the charging pins to prevent saltwater buildup.
How do I clean the Polar Verity Sense band?
Regularly wash your sensor and strap using mild soap and water. Rinse thoroughly and air-dry the strap by hanging it or laying it flat. Avoid using alcohol or disinfectants.
Where should I wear my Polar Verity Sense band?
We recommend wearing your Verity Sense comfortably on your upper arm—either arm is fine. If preferred, you can also wear it on your upper forearm.
Can I wear my Polar Verity Sense band on my wrist?
No, unfortunately, the Polar Verity Sense band isn’t designed to be worn on the wrist. It’s meant to be worn on the upper arm or forearm. If you’re looking for a wrist-based option, you can upgrade to Visible Band 2.0 in the Visible app. See How to upgrade from Polar Verity Sense to Visible Band 2.0 for more information.
How do I adjust the Verity Sense arm strap?
The fabric arm strap is elastic and fully adjustable. To adjust, slide the metal buckle up or down the strap. For a visual explanation, please take a look at our How to: Adjust strap YouTube video tutorial.
How do I thread the Verity Sense strap back onto the sensor?
It's not necessary to remove the strap from the sensor housing, however if you have done this, here are the steps to rethread it.
Step 1. Pass the strap through one side of the plastic sensor holder
Step 2. Pass the velcro strap back through the metal buckle using the bottom hole
Step 3. Return the strap through the top hole so the velcro faces towards you
Step 4: You should find that the band looks like this when you're all done.
Where can I buy a spare arm strap for my Verity Sense?
We don't stock spare arm straps ourselves. However, you can buy one directly from Polar or from websites such as Amazon.
Where can I buy a replacement Verity Sense?
If you need to replace your Polar Verity Sense, for example, you've lost your band, we recommend replacing it with Visible Band 2.0. However, you can buy a Polar Verity Sense directly from Polar or from websites such as Amazon:
How do I update the firmware?
Keeping your band firmware up to date is a simple way to ensure your Polar Verity Sense works at its best. Updates often include performance improvements or bug fixes—all designed to improve the quality of your experience.
To update your firmware:
Connect your armband to the Visible app (make sure it has at least 50% battery).
Go to Profile > About > Troubleshooting > Armband Firmware Update.
If a new firmware version is available, follow the prompts to install.