I'm not receiving Check-in or Breathing notification reminders, what should I do?
Ensure your check-on or breathing reminders are turned. To check this, go to your Profile screen and select Reminders.
If you're still not receiving notifications from the Visible app, follow the troubleshooting guidance below.
I'm not receiving Pacing notifications, what should I do?
Ensure your Pacing notifications are turned on. To check this, go to your Profile screen, then select Pacing settings and select Pacing notifications.
If you're still not receiving notifications from the Visible app, follow the troubleshooting guidance below.
Troubleshooting steps
If you're still not receiving notifications, follow these troubleshooting steps:
Step 1. Ensure your Visible app is running in the background. Visible needs to be running in the background to send real-time notifications.
Step 2. Ensure youโre not in โDo Not Disturbโ or 'Focus' mode:
For โiPhone users: Drag down or up on your iPhone screen and ensure the 'moon' icon is unchecked.
โFor Android users: Swipe up on your home screen to access your apps. Go to your smartphone Settings, then select Notifications and ensure Do Not Disturb is turned off.
Step 3. Ensure that 'Allow Notifications' is turned on in your smartphone's system settings. To check this, go to your smartphone's Settings and find Visible and then view Visible's Notification settings.
Step 4. Ensure that your 'Alert style' is set to 'Persistent in your smartphone's settings. To check this, go to your smartphone's Settings and then Notifications, and check that the Banner Style is set to 'Persistent. '
๐ Not hearing your notifications? Ensure your smartphone is not muted via the silent mode switch on the side of your phone.๏ปฟโ๏ปฟ