Finding the right Heart Rate Zones can take some fine-tuning, so don’t worry if your recommended zones ever need updating or personalizing. You know your body best, and our Member Support team is always here to help with any adjustments.
How do I know that my Heart Rate Zones are right for me?
When deciding if your Heart Rate Zones are a good fit, you want to make sure your heart rate data matches how you actually feel during different activities.
This can mean:
Rest Zone (white): when sleeping or resting in bed.
Activity Zone (blue): during most daily activities. This often includes light tasks like sitting, watching TV, or gentle movement.
Exertion Zone (red): during activities that may cause fatigue or worsen symptoms. These might include showering, climbing stairs, or cleaning—the activities will vary depending on your experience and illness severity.
If you find yourself in the Rest zone while pushing yourself, or stuck in Exertion when you’ve rested a lot, it’s a strong sign your zones need adjusting.
Can I recalculate my Heart Rate Zones?
If your functional capacity has changed, or the “Getting to Know You” period during your first 4 days using Visible didn’t reflect your current baseline, you can easily generate a new estimate of your Heart Rate Zones to improve pacing guidance.
To do this, go to your Pacing Settings, where you can reset your zones — replacing the original ones based on your initial data.
When should I recalculate my Heart Rate Zones?
You shouldn't recalculate your zones often, but you might want to do so for a few reasons:
Your zones were calculated wrong; for example, you might have been in a crash when your first 4 days were recorded, but now you're more balanced, and your zones don't reflect this.
Your heart rate has undergone a drastic change, such as a new medication that lowers your HR.
Your zones don't feel accurate and don't match your activities.
How do I recalculate my Heart Rate Zones?
Go to your Pacing Settings located on your Profile page
Tap Heart Rate Zones, and make sure Auto-generated zones is selected
Tap Set up my personalized zones and then Save.
Can Member Support help me adjust my Heart Rate Zones?
Absolutely! We’d be happy to review your Heart Rate Zones with you. Please get in touch with the Member Support team through the Profile section of the app and let us know that you need help adjusting your zones.
When you reach out, it’s useful to share some general information with us, such as any relevant context about your life or illness, to help us understand your needs and make better recommendations.
Since we don't have access to your tracked data, we also require:
A screenshot of your Heart Rate Zones.
A screenshot of two days of recent Heart Rate data. Please tag a few activities where you were resting, active, or exerting yourself.
A member of our team will follow up with guidance on adjustments.
Where to find the Heart Rate Zones and Heart Rate data to screenshot
Heart Rate Zones
Go to: Profile > Pacing Settings > Heart Rate Zones
Capture your current Heart Rate Zones:
Recent Heart Rate data
On the Today screen, tap on your live Heart Rate.
On the Heart Rate page, zoom out to show the whole day, and capture the page:
Tip: How to take a screenshot on your phone
Tip: How to take a screenshot on your phone
For Android users:
Press the Power and Volume Down buttons at the same time.
For iPhone users:
With Face ID (no Home button): Press the Side (power) button and the Volume Up button at the same time.
With Home button: Press the Home button and the Side (power) button at the same time.
You can then upload your screenshot using the + icon next to the message box in the in-app support chat.
A member of our team will review your data and get back to you with any adjustments that need to be made!
How to manually adjust your Heart Rate Zones
If your auto-generated Heart Rate Zones don't feel quite right for you, or you're recommended new zones by our team, you can manually update or change your heart rate zones as follows:
Tap Profile>Pacing settings>Heart Rate Zones
Tap Set manually, then use the toggles to increase or decrease your Heart Rate Zones.