Whether you're a new member ordering Visible Band 2.0 or buying an item from the Visible Shop, we'll keep you updated by email so you can track your order.
After you place an order, we'll send a confirmation email
In the order confirmation email, you’ll find:
What you've ordered.
When we expect to ship your order.
Your shipping address, to make sure everything goes to the right place.
Can't find our emails? Check both your inbox and spam or junk folders.
When your order ships, we'll email you a tracking link
Use the tracking link in the shipping confirmation email to see where your order is while in transit. We ship using USPS in the US. And Royal Mail in the UK.
We can only share a tracking link once your order ships from our warehouse. If you haven't been sent a tracking link yet, your order is still being prepared. We'll email you as soon as it ships.
If your package appears stuck in transit for two weeks or more, please contact us so we can help get it moving.
Get in touch if there's a problem with your order
We’re here to make sure everything goes smoothly, so if you have any problems receiving your order, please contact our Member Support team.
You can get in touch via the in-app chat by going to Profile → Member support, or by emailing [email protected].
To help us find your order more easily, please include the following information when getting in touch:
Full name
Shipping address
Date of purchase