Overview
Manage your membership, including your payment details, directly in the Visible app.
Switch between monthly and annual plans anytime in the app.
Memberships automatically renew. To stop auto-renewal, cancel your membership before your next payment is due.
While payment is made upfront, your membership officially starts the day you receive your band in the mail.
Tap My account on the Profile page to access your membership
You can manage your membership plan, update your payment details, or cancel your membership at any time directly on the Manage membership page.
Here's how to find it:
Open the Visible app
Go to the Profile page
Tap My account at the top
Tap Manage my membership
Once on the Manage membership page, you'll see your current plan details and two buttons:
Manage billing to change your plan length or update your payment details.
Cancel membership to cancel your plan.
If you need any help with your membership, please get in touch with Member Support via the Profile page in the app.
Membership plans
Your membership starts when your band arrives
While payment is made upfront, your membership officially starts the day you get your band in the mail. You won't be charged for the time you wait for the Visible Band 2.0 kit to arrive.
If you choose to activate your membership before your band arrives, that's completely fine. Your membership will still start on your delivery date. Your membership then renews monthly or annually on this delivery date.
Your membership will renew automatically
If you bought a membership for yourself, you don't need to do anything to keep using it. Your membership will automatically renew monthly or annually, depending on your plan.
If you have an annual membership, we’ll send you a reminder before your membership renews for another year.
Cancel your membership to stop it from auto-renewing
To stop your membership from auto-renewing, you need to cancel it. After you cancel, you can keep using your membership until the end of your billing period.
See how to cancel your membership for full steps.
Change between a monthly and annual membership at any time
Once you're a member, you can switch from a Monthly to an Annual plan (or vice versa) in the Manage my membership section of the Visible app:
Go to the Manage membership page
Tap Manage billing
Tap Update subscription
Select the new plan length, for example, Yearly
Continue to confirm the change to your plan length
When you switch, your account immediately moves to the new plan, and your renewal date updates to the day of the change.
You will never be charged twice for the same period. Any unused portion of your previous membership is automatically applied as a credit toward the cost of your new membership plan.
Choosing an Annual membership can save you money if you’re planning to stay with Visible for a while.
Gift membership plans
Gift memberships usually start when you activate your membership
For gift memberships, your membership will start on whichever date happens first:
The day you activate your membership, or
30 days after your welcome email is scheduled to be sent.
Gift memberships don't automatically renew
When your gift membership is nearing its end, we'll email you to ask if you’d like to continue using Visible membership.
If you choose to renew, you can purchase a new membership using your own payment details.
Canceling and resubscribing
You can't pause your membership
If you want to take a break from using Visible, you’ll need to cancel your membership and join again later.
Cancel your membership in the app before your next payment is due
To cancel your membership in the app:
Open the Visible app.
Go to the Profile page.
Tap My account at the top of the screen.
Tap Manage my membership.
Tap Cancel membership at the bottom of the page.
Continue to fully confirm the cancellation.
⚠️ If you're planning to delete the Visible app from your phone, make sure to cancel your membership first — otherwise, your membership may stay active.
After you cancel, your membership stays active until the end of your current billing period
When you cancel your membership, auto-renew gets turned off, so you won’t be charged again. But you can keep using your membership until your next payment date would have been due.
To restart your membership later, purchase a new membership in the app
To restart your membership, you'll need to purchase a new one through the Visible app:
Open the Visible app.
On the Profile page, tap Unlock all-day data.
Choose an annual or monthly membership.
You'll be taken to a new browser window to check out.
If you already have a band, tap View details and change the band quantity to 0.
Enter your payment and shipping details and confirm your purchase.
Remember to activate your membership using the link in the order confirmation email before connecting your band.
Resubscribe through the app to keep using your band
You can purchase a membership in the app or on the website; however, removing the band from your order only works when you purchase through the app. To continue using your existing band, please resubscribe through the Visible app.
Payments and invoices
Update your payment details in Manage billing
If you need to update your payment details, you can do so within the Manage my membership area of the Visible app:
Open the Visible app.
Go to the Profile page.
Tap My account at the top of the screen.
Tap Manage my membership.
Tap Manage billing. This opens a browser window.
Update your payment details on the web page.
If you miss a renewal payment, we'll try to take payment again a few more times
If your renewal payment doesn’t go through, don’t worry, we’ll try again a few more times over the next few days. Your membership will stay active while we retry.
If the payment still doesn’t go through, your membership will be automatically canceled.
You can update your payment details in the Visible app at any time. If you need help doing this, please contact Member Support.
Find and download invoices for all your purchases in Manage billing
You can find invoices for all purchases from the Manage membership page. Tap on Manage billing, then scroll to the bottom of the new page to find your purchases listed under Invoice history. Tap on any purchase to open an Invoice page where you can download an invoice or receipt.
To download an itemized invoice or receipt:
Go to the Profile page
Tap My account
Tap Manage my membership
Tap Manage billing. This opens a browser window.
Scroll down to Invoice history and tap on a payment to view its details.
From here, you can download an itemized invoice or receipt.
Refer a friend
Visit the Refer a friend page to view your referral credits
To find your refer a friend credits:
Open the Visible app
Go to the Profile page
Tap Refer a friend
You’ll earn credit each time someone uses your referral link and joins Visible. This credit goes toward the cost of your next membership renewal.
Common questions
Can I transfer my membership to a friend or family member?
Can I transfer my membership to a friend or family member?
Yes, our Member Support team can transfer your membership over to a friend or family member's Visible account. Please get in touch with Member Support via the Profile page in the app. You'll need to share the Visible account details of your friend or family member.
Can I manage my membership via the website?
Can I manage my membership via the website?
No, you can only manage your membership using the Visible app. You cannot sign in to your account via the Visible website.
What happens to my heart rate data if I cancel my membership?
What happens to my heart rate data if I cancel my membership?
When your membership ends, you lose access to the member features in the app. The Heart Rate and PacePoints screens will no longer be visible, and you won't be able to see your live heart rate data.
Your data remains safely stored with your Visible account. If you resubscribe later, your heart rate data will be visible again.
Got a question about your membership? Our Member Support team is here to help! You can contact them any time through the Profile page in the Visible app.