If something goes wrong with your Visible Band 2.0 or Visible Shop item, we're here to help make it right.
Visible limited warranty covers manufacturing defects for one year
All Visible products come with a one-year limited warranty, starting from the date of purchase. It covers manufacturing defects under normal use.
We replace damaged or defective items under warranty for free
If your item arrived damaged or develops a manufacturing defect within one year of purchase, let us know.
We'll look at each case individually to confirm whether it's covered by the warranty. We may also suggest troubleshooting first, as some issues can be fixed that way.
If your item is covered by the limited warranty and needs replacing, we'll send you a new one for free.
If you received your item less than 30 days ago, you can choose a full refund instead. See our Returns and refunds policy for details.
What isn’t covered by the limited warranty
There are some cases the warranty doesn’t cover:
Accidental damage: Damage that happens after your item arrives. For example, a band that’s been crushed, otherwise physically damaged, or submerged beyond its water resistance rating.
Wear and tear: Signs of wear and tear from normal use. If your item shows signs of wear faster than you'd expect, tell us, and we'll take a look. You can buy replacement bands, chargers, and straps from the Visible Shop.
Lost items: We can't replace an item that's been lost.
Defects after your warranty ends: The Visible limited warranty lasts for one year from the date of purchase.
Contact Member Support to report a defect
When getting in touch, please describe the problem and send a photo of any damage so we can review it.
To get in touch:
Message us in-app: Profile → Member support, or
Email us at [email protected].