You can manage your membership plan, update payment details, or make other changes directly in the Visible app. Just go to the Profile tab, then My Account > Manage My Membership.
If you need any help with your membership, please get in touch with Member Support via the Profile page in the app.
Membership plan
Will my membership automatically renew?
Yes, your membership will automatically renew monthly or annually, depending on your plan. To stop the auto-renewal, you need to cancel your membership. You can keep using your membership until the end of your billing cycle.
Can I change from a Monthly to an Annual membership?
Yes, you can switch between Monthly and Annual plans in the Manage my membership area of the Visible app. Choosing an Annual membership can save you money if you’re planning to stay with Visible for a while.
When does my membership start?
Your membership will start from the day you receive your band in the post, so you won't be paying for the time you're waiting for the starter kit to arrive. If you choose to activate your membership before your band is delivered, that's completely fine—it will still begin on your delivery date. Memberships renew monthly or annually, depending on your plan.
Cancelling & resubscribing
Can I pause my membership?
No, you can’t pause your membership. If you want to take a break from using Visible, you’ll need to cancel your membership and join again later. When you resubscribe, your old data will still be there.
How can I cancel my membership?
You can cancel your membership within the Manage my membership area of the Visible app. Tap Cancel membership at the bottom of the page and follow the steps from there.
⚠️ If you're planning to delete the Visible app from your phone, make sure to cancel your membership first — otherwise, your membership may stay active.
When will my membership end if I cancel?
When you cancel your membership, it stays active until the end of your current billing period. Auto-renew will be turned off, so you won’t be charged again, but you can keep using your membership until your next payment date.
How can I restart my canceled membership?
To restart your membership, you'll need to purchase a new one through the Visible app:
Open the Visible app.
On the Profile page, tap Unlock all-day data.
Choose your preferred plan - Annual or Monthly Membership.
If you already have a band, tap View details and change the band quantity to 0.
Complete the checkout.
Once you resubscribe, your previous data will be accessible again.
Can I resubscribe via the website?
Yes, you can sign up again on the app or website; however, removing the band from your order only works when purchasing through the app. So, if you'd like to continue using your existing band, please resubscribe through the Visible app.
Payments
How can I update my payment details?
If you need to update your payment details, you can do so within the Manage my membership area of the Visible app. Tap Manage billing and follow the steps from there.
What happens if I miss my renewal payment?
If your renewal payment doesn’t go through, don’t worry, we’ll try again a few more times over the next few days. Your membership will stay active while we retry. If the payment still doesn’t go through, your membership will be automatically canceled.
You can update your payment details in the Visible app at any time. If you need help, please contact Member Support.
Can I get an invoice for my purchases?
Your purchase history is available to view in the Manage my membership area of the Visible app. Tap Manage billing and scroll to the bottom of the page to view your purchases. You can also download invoices or receipts for each purchase.
Where can I view my refer-a-friend credits?
You can find your refer-a-friend credits in the Refer a friend section under your Profile tab in the Visible app. You’ll earn credit each time someone uses your referral link and joins Visible. This credit goes toward the cost of your next membership renewal.
Frequently asked questions
Can I transfer my membership to a friend or family member?
Yes, our Member Support team will be able to transfer your membership over to a friend or family member's Visible account. Please get in touch with Member Support via the Profile page in the app. You'll need to share the Visible account details of your friend or family member.
Can I manage my membership via the website?
No, you can only manage your membership using the Visible app. You cannot sign in to your account via the Visible website.
Got a question about your membership? Our Member Support team is here to help! You can contact them any time through the Profile page in the Visible app.