You can manage your membership plan, update payment details, or make other changes directly in the Visible app:
Open the Visible app
Go to the Profile tab in the app.
Tap My account at the top.
Tap Manage my membership.
If you need any help with your membership, please get in touch with Member Support via the Profile page in the app.
Membership plan
Will my membership automatically renew?
Yes, your membership will automatically renew monthly or annually, depending on your plan. To stop the auto-renewal, you need to cancel your membership. You can keep using your membership until the end of your billing cycle.
Can I change from a Monthly to an Annual membership?
Yes, you can switch between Monthly and Annual plans in the Manage my membership area of the Visible app. Choosing an Annual membership can save you money if you’re planning to stay with Visible for a while.
When does my membership start?
While payment is made upfront, your membership officially starts on the day you receive your band in the post. You won't be charged for the time you wait for the Starter Kit to arrive. If you choose to activate your membership before your band arrives, that's completely fine. It will still start on your delivery date.
Your membership renews monthly or annually, depending on your plan.
Cancelling & resubscribing
Can I pause my membership?
No, you can’t pause your membership. If you want to take a break from using Visible, you’ll need to cancel your membership and join again later.
How can I cancel my membership?
You can cancel your membership within the Manage my membership area of the Visible app:
Open the Visible app.
Go to the Profile tab.
Tap My account at the top of the screen.
Tap Manage my membership.
Tap Cancel membership at the bottom of the page, and follow the steps to confirm cancellation.
⚠️ If you're planning to delete the Visible app from your phone, make sure to cancel your membership first — otherwise, your membership may stay active.
When will my membership end if I cancel?
When you cancel your membership, it stays active until the end of your current billing period. Auto-renew will be turned off, so you won’t be charged again, but you can keep using your membership until your next payment date.
How can I restart my canceled membership?
To restart your membership, you'll need to purchase a new one through the Visible app:
Open the Visible app.
On the Profile tab, tap Unlock all-day data.
Choose your preferred plan - Annual or Monthly Membership.
If you already have a band, tap View details and change the band quantity to 0.
Complete the checkout.
Can I resubscribe via the website?
Yes, you can sign up again on the app or website; however, removing the band from your order only works when purchasing through the app. So, if you'd like to continue using your existing band, please resubscribe through the Visible app.
Payments
How can I update my payment details?
If you need to update your payment details, you can do so within the Manage my membership area of the Visible app. Tap Manage billing and follow the steps from there.
What happens if I miss my renewal payment?
If your renewal payment doesn’t go through, don’t worry, we’ll try again a few more times over the next few days. Your membership will stay active while we retry. If the payment still doesn’t go through, your membership will be automatically canceled.
You can update your payment details in the Visible app at any time. If you need help, please contact Member Support.
Can I get an invoice for my purchases?
Your purchase history is available to view in the Manage my membership area of the Visible app. Tap Manage billing and scroll to the bottom of the page to view your purchases. You can also download invoices or receipts for each purchase.
Where can I view my refer-a-friend credits?
You can find your refer-a-friend credits in the Refer a friend section under your Profile tab in the Visible app. You’ll earn credit each time someone uses your referral link and joins Visible. This credit goes toward the cost of your next membership renewal.
Frequently asked questions
Can I transfer my membership to a friend or family member?
Yes, our Member Support team will be able to transfer your membership over to a friend or family member's Visible account. Please get in touch with Member Support via the Profile page in the app. You'll need to share the Visible account details of your friend or family member.
Can I manage my membership via the website?
No, you can only manage your membership using the Visible app. You cannot sign in to your account via the Visible website.
What happens to my heart rate data if I cancel my membership?
When your membership ends, you lose access to the member features in the app. The Heart Rate and PacePoints screens will no longer be visible, and you won't be able to see your live heart rate data.
Your data remains safely stored with your Visible account. If you resubscribe later, your heart rate data will be visible again.
Got a question about your membership? Our Member Support team is here to help! You can contact them any time through the Profile page in the Visible app.