All Visible Starter Kits include a wrist strap for your Visible Band 2.0.

If you'd prefer to wear your Band 2.0 on your upper arm, you can purchase an arm strap after activating your membership. To do this, open your app and go to Profile > Visible Shop to browse available accessories.

You'll see estimated shipping times at checkout before you buy, and again in your order confirmation email. When your order ships, we'll email you a tracking link. We ship your band using USPS (US) or Royal Mail (UK). The package is small enough to fit through a standard mailbox.

For more information, see What shipping updates will I get about my order?

While payment is made upfront, your membership officially starts on the day you receive your band in the mail. You won't be charged for the time you wait for the Starter Kit to arrive. If you choose to activate your membership before your band arrives, that's completely fine. Your membership start date is automatically updated when your Starter Kit is on its way, and then renews monthly or annually on this date.

For gift memberships, your membership will start on whichever date happens first:

To learn more about your membership, see Managing your Visible membership.

After purchasing a Visible membership on our website (or receiving it as a gift), you’ll get an email with a link to activate your membership. Open the email and tap on the activation link.

If you haven't already, you'll need to download the Visible app and create a Visible account. Once you're signed in to the app, follow the prompts to get started.

For step-by-step guidance, see How do I activate my Visible membership.

The Monthly check-in helps us understand your current functional capacity so we can personalize your pacing guidance right from the start. Completing the check-in before you connect your band ensures that the app can provide recommendations and pacing guidance tailored to you.

No, the Getting to know you process can't be restarted. During your first four days using Visible membership, the app collects heart rate data from your band to establish your baseline. It will then recommend Heart Rate Zones and PacePoints budget to help you get started. This is a one-time process that happens automatically when you start your membership for the first time.

However, you can recalculate and adjust both your Heart Rate Zones and PacePoints budget after the initial recommendation:

See How to manage your heart rate zones and How to manage your PacePoints budget for more information.

For Visible Band 2.0, you'll know it's fully charged when all four small red LED lights stop rotating and become solid red. If it's your first time charging, the red lights might rotate faster than usual when charging is complete. Always charge for at least one hour to ensure a full charge.

To learn more about charging, see Charging your Visible Band 2.0.

With a wrist strap, wear your Visible Band 2.0 on top of your wrist like a watch, at least a finger's width above your wrist bone. Orient the band so that the charging pins on the back of the sensor are closer to your thumb than your little finger. See Wearing your Visible Band 2.0 for more detailed sensor placement tips.

Yes, the band is fully waterproof and safe to wear while swimming, showering, or bathing. If exposed to saltwater, ensure you clean the charging pins thoroughly to prevent buildup.

You can buy additional straps and chargers for your Visible Band 2.0 through the in-app Visible Shop. Once you've activated your membership, just go to the Profile page in the app and tap on Visible Shop.

For step-by-step instructions on placing an order, check out our Visible buying guide.