Once you’ve downloaded the Visible app, create your account or log in to activate your membership.
Creating your account
Use the email address you bought Visible with to create your account. This activates your membership automatically.
Alternatively, follow the steps in your Welcome email to activate your membership if:
you received Visible as a gift
you'd prefer to use a different email address
you've been using the free app
you already created an account but haven't linked your membership
The Welcome email was sent from Visible Health Inc. If you can’t find it, check your junk or spam folder.
If you still can't find your Welcome email and have access to the Visible app, send us a message via Profile → Member Support. This is always the fastest way to get in touch.
If you don't have access to the app at all, send us an email instead: [email protected]
Follow the steps in the app to connect your band
When your account is set up and you’ve logged in, visit the Today page. This is the homepage for the app.
Tap the large button saying Connect my band. Follow the step-by-step instructions at your own pace.
If you cannot see the Connect my band button at the top of the Today page, your membership probably isn’t activated yet. Make sure you have done one of the following:
logged into the app with the same email address you used to buy Visible
tapped the button in your Welcome email to set up your account
Keep your phone or tablet nearby to stay connected
If you move away from your phone, your band will keep recording your body's data. It will send the data to your Visible app as soon as it's in range.
When it's practical, keep your phone or tablet nearby to stay connected. Obstacles such as walls can significantly reduce the band's Bluetooth range.
Membership starts when your band arrives
If you’ve paid for your own band upfront, your membership officially starts on the day you receive your band in the mail. So if you set up your account in the app before your band has arrived, that’s ok. You won’t be charged extra for the bays before your band arrives.
If you’ve received Visible as a gift, your membership starts when you activate the app, or 30 days from the date of your welcome email – whichever date comes first.