Returns and refunds policy

We want you to feel confident ordering from Visible. If you’ve changed your mind about your order, you can request a full refund within the refund window.

You can request a full refund within 30 days of your order arriving in the mail if you have purchased:

Returns are free of charge. If you need to send an item back to us, we’ll provide a prepaid return label.

If you return an item because you changed your mind, it must be undamaged and in working condition.

You can request a full refund within 14 days of purchasing an annual membership or two-year membership. This includes renewals and upgrades.

If you purchased your membership at the same time as buying your Visible Band 2.0, you have a 30-day refund window.

If you change your mind after the refund window ends, you can cancel your membership in the Visible app, but you won’t be eligible for a refund.

In particular, we don't offer partial refunds for the unused portion of an annual membership after the refund window ends. Annual memberships are priced at a discount because you pay upfront for the year.

Canceling stops your membership from auto-renewing. You'll keep access until the end of the period you've paid for.

For information on how to cancel in the app, see Managing your Visible membership.

All Visible products have a one-year limited warranty against manufacturing defects. If your item arrives damaged or develops a defect, you may be eligible for a refund or free replacement.

To find out what's covered, read the Visible limited warranty.

To get in touch:

For a full breakdown of the refund and returns process, see Requesting a refund, return or replacement.