Not sure if you can get a refund or replacement? Take a look at Returns and refunds policy and Visible limited warranty.
To arrange a refund, return, or replacement, please contact our Member Support team first.
Contact Member Support to request a refund, return or replacement
Let us know whether you'd like a refund or are reporting a defect.
To get in touch:
Message us in-app: Profile → Member support, or
Email us at [email protected].
If your item is damaged or defective, please explain the problem and send a photo of any damage, if you can.
Our team will review your request and let you know what happens next. For example, if you need to return an item, we'll provide a free prepaid return label.
If you need a replacement, we'll send it straight away. You don't need to wait to return the original.
Send your return back for free
If we've asked you to return an item, we'll provide you with a prepaid return label.
To send your items back to Visible:
Pack the items in any secure packaging. You don't need the original packaging.
If you're returning your Visible Band 2.0 starter kit, include the band and the charging cable.
Attach the prepaid return label and mail your package.
Let us know your return is on its way. Reply in the original Member Support chat or email. This helps avoid delays in issuing your refund.
If you're returning an item because you changed your mind, it must be undamaged and in working condition.
Get your refund
We'll start your refund as soon as your return is on its way back to us.
If there's nothing to send back, like a membership refund, we'll issue your refund straight away.
Refunds can take 5 to 10 business days to appear in your account. For more details, see Understanding how refunds are paid back to you.