Shipping times
Estimated shipping times are provided during checkout when purchasing a Visible membership and Visible Starter Kit. Please check the website or app directly for up-to-date information.
Order updates
After you place your order, you’ll receive two emails from us to guide you through next steps:
1. Order confirmation email
This email lets you know your order was successful and shares details about:
How to link your membership to the Visible app
When your starter kit is expected to arrive
Your shipping address, so we can make sure everything gets to the right place.
Can't find our emails? Make sure to check both your inbox and spam or junk folders.
2. Shipping confirmation email
When your starter kit ships from our warehouse, we’ll send you another quick update with tracking details for your USPS (US) or Royal Mail (UK) delivery. The package is small enough to fit through your letterbox and does not require a signature.
📬 Your membership will start from the day you receive your starter kit in the post, so you won't be paying for the time you're waiting for the band to arrive.
Problem with your order?
We’re here to make sure everything goes smoothly — so if you have any questions about your order, please get in touch with Member Support via the Profile page in the app. We're happy to help!
When contacting us, please include your full name and shipping address so we can locate your order more easily.