Refunds are paid back to your original payment method
We can only refund the original payment method you used for the purchase.
For example:
If you paid with a Health Savings Account (HSA) or Flexible Spending Account (FSA) card, we'll refund that card. Your HSA or FSA card must still be active to receive the refund.
If you purchased Visible as a gift, the refund goes back to the card used to purchase the gift.
Refunds can take 5 to 10 business days to show up on your account
Once we have started your refund, it typically takes 5 to 10 business days to appear on your bank statement or account.
If you have any problems receiving your refund, please get back in touch with our Member Support team:
Message us in-app: Profile → Member support, or
Email us at [email protected].