What’s included in the starter kit?
You’ll receive a starter pack containing Visible Band 2.0, wrist strap, charger and setup instructions.
How is Visible different from fitness trackers?
Unlike fitness trackers, Visible is designed to help you rest and pace your activity, not workout and exercise. It uses high-accuracy, real-time heart rate data streamed from your band to provide pacing notifications when you’re over-exerting, and provide insights into your daily energy expenditure. It also allows you to take your morning check-in via your band.
Can I use Visible if I have POTS?
Yes, POTS is a common feature of complex illness and can make pacing extra challenging. Many of our members live with POTS and are able to use Visible effectively. If you have POTS, you might require some extra support in setting up Visible; you can reach out to a member of the team via our in-app Member Support for assistance here.
Will my phone work with Visible membership?
Visible membership works on iOS (15 or later) and Android (9.0 or later). However, some Android phones, particularly those with Snapdragon processors, are not compatible. If you’re in the US or UK and don’t see an option to sign up for a membership, it's likely your phone isn't supported.
We don’t recommend using a tablet, as it can be hard to keep the band connected to the device while you pace your day.
How do I activate my membership?
After purchasing Visible membership (or receiving it as a gift), you’ll get an email with a link to activate your membership. Open the email, tap on the activation link, and sign in or create a Visible app account to get started. For step-by-step guidance, see How do I activate my Visible membership.
Can I cancel if the Visible membership isn’t for me?
Yes. If the membership isn’t for you, you can cancel your membership in the Visible app at any time before your next renewal date. For step-by-step instructions on managing your membership, including cancelling your plan, check out our Managing Visible membership article.
What happens to my data?
All Visible data is stored in an encrypted database and is not shared with any third parties unless you explicitly opt-in to a research study. The Visible membership is operated under the same Privacy Policy as the rest of the Visible app, so we treat your data the same way.
Can I return the band for a refund?
For hygiene reasons, we’re unable to provide refunds for the band unless your band is faulty.
If you believe your band is faulty or are experiencing issues with the band please reach out to Member Support. We'd be happy to help.