We’re excited to have you with us! We’ve prepared some guidance to:

(1) Remove the Polar sensor from the back of your armband strap and place it into the charging cradle so the metal contacts touch.

(2) Plug the charging cradle into the included USB extension cable, or any USB adapter. Ensure the charging cradle is fitted into a USB port the right way up for the charging to start.

(3) The sensor’s side light blinks certain colors to indicate its battery status while charging. It takes around 1 hour to fully charge the sensor, which has a battery life of around 24 hours when fully charged.

(1) Turn on the Polar sensor by pressing the side button briefly, this will turn on the green LED lights. (To turn off the device, hold down the button until the green LED lights turn off.)

(2) Reinsert the Polar sensor into the armband strap. Ensure that the green LED lights are facing outwards, towards you. This is the optical sensor, which will contact your skin to measure your heart rate.

(3) Place the armband anywhere on your upper arm or just below the elbow on the forearm. The green LED lights should be on the underside of the armband, firmly against your skin. The armband strap is adjustable, and you can tighten or loosen it to ensure that the fit is comfortable.

(1) Tap on Connect your armband on the Today screen, and follow the instructions to connect your armband to Visible.

(2) If your phone prompts you to "pair" your device during the getting started process, make sure to accept.

We recommend leaving your app running “in the background” while your armband is connected to get the best data from your membership. This means that you shouldn’t force quit your app during the day (by “swiping the app away” in your task manager). You can still use other apps while Visible is running.
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The armband is completely waterproof, and you can use it during showering or bathing.

If you do need to take it off, remember to turn the Polar sensor off using the side button.

When you've finished using Visible at the end of the day, you can turn the armband off, close the app, and charge your band overnight.

(1) When your armband is connected you will see a live heart rate on your Today screen. Tap your live heart rate to open the Heart Rate screen.

(2) In the Heart Rate screen, you can see a chart of your heart rate for that day. To zoom in on the chart, you can double-tap on it, or by pinching the screen with two fingers.
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You can see your heart rate value at any time by holding down your finger and moving the chart.

The different colors relate to what heart rate zone you are in.

Heart rate zones are an effective way of measuring your exertion levels when pacing. There is a close correlation between your heart rate and how strenuously you are exerting.

This is where your heart rate is low, your body is typically still, and rest and recovery happens.

This is where you start using up energy. You can expect most day-to-day activities to fall within this zone, if you’re pacing well.

This is where your body is working significantly harder. Extended time in this zone can increase the chances of symptom flare-ups or 'crashes'.

When you first sign-up to Visible, you are provided with some “auto-generated” zones. These are an estimate of the heart rate zones most suitable to you, calculated by an algorithm.

The heart rate zones algorithm was created based on anonymous data from thousands of Visible members. It considers factors like your age, functional capacity, and the heart rate data you have collected so far.

The algorithm does not consider factors like your gender, your disability status, or your illness. Based on our data, these factors are less relevant when estimating the right heart rate zones for you.
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It also doesn't consider any medication you're taking that could impact your heart rate. If you're taking any of these types of medication, it could be helpful to reach out using Member Support.

PacePoints are an overall exertion score that helps you measure and manage your energy expenditure throughout the day. Your PacePoints are calculated based on the time you spend in the heart rate zones.

When in this zone, you will accumulate no PacePoints.

This is where you start using up energy, and accumulate PacePoints, at a moderate rate.

This is where your body is working significantly harder, and PacePoints accumulate more quickly. Extended time in this zone can quickly increase your PacePoints.

​(1) If you return to the Today screen, you'll find a PacePoints summary under your live Heart Rate.

(2)Tap it to open the PacePoints screen. This will show the number of PacePoints you have accumulated today. It also includes the PaceSetter, which indicates how likely you are to exceed your PacePoints budget. This will be introduced after you've collected 4 days of heart rate data using Visible.

The PacePoints screen also includes a graph showing the previous seven days' PacePoints, with your budget represented by a red dotted line.

Over-exertion notifications are sent to your smartphone when your heart rate crosses into your over-exertion zone. You can use these to minimize the amount of time you spend in the over-exertion zone and help avoid crashes.
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You can decide after how long you would like to be notified when setting up your Visible account based on your own condition and how often you're happy to be notified

If you wish to edit or change this at any time, you can do so by going to your Profile screen, selecting Pacing settings, and then Pacing notifications.

The data you've collected over the first four days of using Visible helps us to understand whether you're in rest, activity or over-exertion, and provides a more accurate estimate of your zones.

Setting a PacePoints budget provides you with a personalized energy "allowance". You can use it to balance your exertion levels throughout the day to stay within your budget.

​(1) Once you've collected four days of data, you’ll be shown your average number of PacePoints from the last 4 days.
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(2) You will then be asked to rate how active you have been whilst gathering your four days of data. This will then allow us to give you a suggested budget.

The PaceSetter is a tool to help plan and prioritise your energy expenditure. The PaceSetter moves slowly around the donut chart throughout the day. It starts when you first put on the band and ends at midnight.

By monitoring where you are in relation to your PaceSetter at any given point, it can help you plan the rest of the day and help you avoid using up your budget too fast.

You can set up PaceSetter notifications to notify you when you're ahead of your PaceSetter or when you exceed your budget for the day.

To turn on or off these notifications, go to the Profile screen and select Pacing settings then select Pacing notifications.

Don't forget you can adjust your Heart Rate Zones, PacePoints budget and notifications at any time. If you ever need any support please don't hesitate to reach out to the team using Member Support via your Profile screen.